Track it
What your status means
The six stages of every shipment
✅Order confirmedSeller accepts and prepares your goods
📦At consolidationYour orders gather into one shipment
🚢On the water / in the airSailing or flying, vessel tracked
⚓Arrived at portDischarged and awaiting clearance
🛩️Customs clearingOur clearing team works the free days
🚚Out for deliveryTrucked to your door or into storage
🔎
Where's my reference?
Your order number is in your confirmation email and order history. Your Bill of Lading and container number come from the freight desk when your shipment is booked — ask on WhatsApp if you can't find them.
🛳️
Follow the vessel live
Know your vessel's name? Watch it cross the ocean in real time on public trackers like MarineTraffic or VesselFinder — then ask us what happens when it docks.
⏱️
Shipment feels late?
Message the trade desk with your reference — delays usually mean port congestion or customs queries, and the earlier we know you're concerned, the earlier we can act. Demurrage is the enemy; see how clearing works.
How often is tracking updated?
The trade desk checks vessel positions and port status against live carrier data whenever you ask, and proactively at each stage change — booking, departure, arrival, clearance and delivery.
Can I track an order made up of several sellers?
Yes — consolidated orders travel as one shipment with one reference once they leave the consolidation point. Before that, each seller's portion has its own status; your order number covers all of it.
Who do I contact about a delivery problem?
The same WhatsApp line — the trade desk owns your shipment end to end. For returns or damage on arrival, see the shipping & returns policy and raise it within 30 days.