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Help Center

How can we help?

Every answer about buying, selling, shipping and getting paid on Wigmore — searchable below, with a human on WhatsApp for everything else.

📦Track a shipment 💬Request a quote ↩️Start a return 📋My orders 📄Price lists 🏪Open a store

Popular: Track my shipment What does MOQ mean? Returns & refunds Pay in my currency Sell on Wigmore Visit the office

🛒Ordering & Quotes

How do I place an order?

Browse categories or price lists, open a product, set your quantity and add to cart — or tap the WhatsApp button on any product to order through the trade desk. Both routes end with a confirmed quote stating goods, quantity and delivery.

What does MOQ mean?

Minimum Order Quantity — the smallest amount a seller trades, shown on every listing (e.g. “MOQ 50 units” or “48 packs”). Many local products start at a single carton; export routes may require a container. If the MOQ is more than you need, ask about consolidation — sharing container space with other buyers.

What does POA / “Trade price on request” mean?

The seller prices that product per enquiry — usually because pricing moves with volume, spec or exchange rates. Tap WhatsApp on the listing, state your quantity and delivery city, and you'll get a written quote, answered the same working day.

What is an RFQ — “one request, multiple quotes”?

Instead of contacting sellers one by one, send the trade desk a single request describing what you need; we circulate it to matching sellers and return their quotes to you — one message, several competing prices.

Can I mix different products in one order?

Yes — mixed orders are normal in wholesale. Combine products (even from different sellers) and the trade desk consolidates them into one shipment and one delivery where routes allow.

What is the Price Match Promise?

Found the identical product listed cheaper elsewhere? Tell us before you order and we'll match it — details on any product page under the promise badge.

How fast will I get a quote?

Quotes are answered the same working day — that's the trade desk's service standard, on WhatsApp and on RFQs.

💳Payments, Pricing & Currencies

Which currencies can I pay in?

Seven: Nigerian Naira, US Dollar, Euro, Pound Sterling, Ghanaian Cedis, Kenyan Shilling and South African Rand. Switch currency from the selector at the top of any page — your choice is remembered as you browse.

Are the converted prices exact?

On-page conversions are indicative to help you compare; your cart and written quote use the live marketplace rate at the time of order — the quote is the number that counts.

How do I pay?

By bank transfer or card through the website checkout, or as directed on your written quote for trade-desk orders. Never hand cash to anyone — every legitimate payment sits against an order record in your account.

Why do prices sometimes change?

Wholesale prices track input costs — sugar, PET, freight, exchange rates. The price on your confirmed quote is locked; page prices refresh with the market, which is why price-list pages show when they were last checked.

Do you offer credit or payment terms?

Payment terms are agreed per relationship as your order history builds — ask the trade desk. Every recorded order strengthens your track record, which is what makes terms possible; start the conversation here.

🚚Shipping, Delivery & Tracking

How long does delivery take?

Local Nigerian stock moves in days. Imports depend on origin — for example, Spanish baby gear ships in 2–4 weeks — and every product page states its shipping origin. Your quote includes the delivery estimate for your city.

How do I track my shipment?

On the tracking page — enter your order number, Bill of Lading, container number or vessel name and the trade desk returns the current status. You can also follow vessels live via the free public trackers linked there, or explore global trade data on Trade Radar.

What does “minimum order: 1 × 20ft container” mean?

Some export routes only make economic sense by the container (a 20-footer holds ~33 m³, ~28,000 kg, 10–11 pallets). Need less? Ask about consolidation — we group smaller orders into shared containers on busy routes so you pay for the space you use.

What is consolidation?

Combining multiple orders — yours across sellers, or several buyers' on one route — into one shipment. It's how smaller businesses get container economics without container volumes, and it's built into how Wigmore ships.

Can Wigmore handle my own freight and clearing?

Yes — freight forwarding, customs clearing, warehousing and pallet storage are standalone services, whether or not the goods were bought on Wigmore.

What is demurrage and why does it matter?

Fees charged when a container sits at port beyond its free days. Our clearing team works those free days so your goods move before charges start — and if a shipment feels late, message the trade desk early: the sooner we know, the more options exist.

🛡️Returns, Refunds & Problems

What if my goods arrive damaged or wrong?

Check goods on arrival, photograph any issue, and report it within the returns window in the shipping & returns policy. Wigmore mediates the resolution with the seller — you're never left negotiating alone.

How long do I have to raise an issue?

The returns window and conditions are set out in the written policy that covers every store on the marketplace — one policy, all sellers, no exceptions per seller's mood.

How do I start a return?

Through the returns form in your account, or message the trade desk on WhatsApp with your order number and photos — whichever is faster for you.

Who do I contact if a delivery goes missing?

The trade desk, with your order reference — one message and the team that tracked your shipment picks it up.

👤Account, Sign-in & Settings

How do I create an account — and what does it cost?

Registration is free with no card required — register here or from Buyer Central. You'll set your name, email, phone, password and preferred currency; tick “Become a Seller” to open a store in the same step.

I've forgotten my password.

Reset it from the forgotten password page — a reset link goes to your registered email.

Where are my orders, wishlist and compare list?

In your account: order history, wish list and compare — also linked from the top bar on every page.

How do I change my display currency?

Use the currency selector in the top bar — the choice follows you across pages and visits on the same device.

How do I manage newsletters?

From newsletter settings in your account — subscribe for price-list updates and new-arrival roundups, or untick anytime.

🏪Selling on Wigmore

What does it cost to sell?

Opening a store and listing is free — no subscription or listing fees. The marketplace earns a commission on completed sales only; current rates are shown at registration and in the seller terms. Full picture on Seller Central.

What do I get with a store?

Your own branded storefront (banner, logo, story, product range), a brand page if you're the brand owner, RFQ leads matched to your products, and access to the marketplace's logistics — see the seller stores directory for live examples.

What is Wigmore's Choice and how do I earn it?

The gold badge that ranks first in every search. It's earned, not bought — verified sellers with brand-owner or authentic stock and proven buyer demand qualify. Sponsored placement exists separately and is always labelled Sponsored.

I'm a farmer / cooperative — is my volume too small?

No. You set your own MOQ, and cooperatives can register once and sell members' produce under one store — aggregation is how small growers reach container-sized orders together.

Can Wigmore help with export paperwork?

Yes — SONCAP and NAFDAC registration support, plus freight, clearing and warehousing, from the same marketplace that sells your goods.

🚢Trade & Logistics Services

What services does Wigmore offer beyond the marketplace?

Freight forwarding, customs clearing, warehousing in Nigeria, pallet storage, ship chandling & vessel provisions, and compliance registrations (SONCAP, NAFDAC).

What is SONCAP and do I need it?

The Standards Organisation of Nigeria's conformity programme for regulated imports — certain goods can't clear Nigerian customs without it. If your product category is regulated, our team handles the registration.

What is NAFDAC registration?

Nigeria's approval for food, drugs, cosmetics and related products — required before such goods are sold. We guide sellers and importers through it.

Do you provision ships?

Yes — ship chandling: provisions, stores and supplies delivered to vessels at Nigerian ports.

🏢About Wigmore & Trust

Is Wigmore a real company? Can I visit?

Yes — Wigmore Trading Ltd, 5th Floor, Mulliner Towers, 39 Alfred Rewane Way, Ikoyi, Lagos, alongside our warehousing and clearing operations. Visitors welcome: book on WhatsApp.

How big is the marketplace?

210,000+ registered buyers, 25,000+ products, sellers shipping from 82 countries across 27 categories — including brand owners from Spain, the UK, India, China, Sri Lanka, Turkey and South Africa.

I'm new and cautious — where do I start?

Exactly where you should: read Buyer Central, ask the trade desk anything on WhatsApp before registering, and start with one carton where the MOQ allows. Careful buyers are our favourite kind.

Where do I read the legal terms?

Terms & Conditions, Privacy Policy and the Shipping & Returns policy — linked in the footer of every page.

Nothing matches that — but a human will know. Ask on WhatsApp below 👇

Still stuck? Talk to a person.

The trade desk answers questions before, during and after every order — quotes and queries answered the same working day. Or visit us: 5th Floor, Mulliner Towers, 39 Alfred Rewane Way, Ikoyi, Lagos.

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