Request a return (RMA)
This creates your return reference number. The fields match your order confirmation — copy the Order ID exactly as it appears there.
⚡ Faster on WhatsApp
Photos win cases, and WhatsApp is the quickest way to send them. Message the trade desk with your order number and pictures — we'll open the RMA for you.
Start my return on WhatsApp💡 Make your case airtight
- Check goods the day they arrive — the 30-day window starts at delivery.
- Photograph items and packaging before moving anything.
- Keep cartons and seals until the case is closed.
- Count cartons against the delivery note and mark shortages on it.
Your rights and the resolution options are set out in the written Shipping & Returns policy — one policy for every store on the marketplace. Questions first? The Help Center covers the common cases.
